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© 2019 Earth and Air Jewellery

Privacy Information

I believe that personal information should always be treated with respect, so I will always treat your data with the same care as I would expect for my own. I shall explain just what I will do with any information about yourself that you choose to provide me, and the reasons why.

 

I shall explain how this information is collected, stored, used and shared, and your rights to view, control, correct and delete the data held about you, as well as your right to object.

 

Your information will never be used or shared other than as described here.

 

If you would like to discuss the use of your personal information you can get in touch at jane@earthnadairjewellery.com or via the contact form on this website.

 

Contents

 

When you contact me

When you make a purchase

When you join my mailing list

When you apply for site membership

When you apply for a trade account

When you make a trade purchase

Retention periods

Security

International transfers

Cookies

Your rights

My information

 

When you contact me

 

When you contact me, via email, the contact form on this site or social media you may provide the following information:

 

  • name

  • email address

  • username

  • business name (for trade contacts)

  • other information relevant to your query

 

I may use this information to:

 

  • respond to your query

  • discuss a potential order to prepare to enter into a contract of sale

 

Your information may be stored:

 

  • in my email account (Gmail)

  • in my website account (Wix)

  • in my social media account messages (Facebook, Twitter, Instagram, Pinterest or Google+, depending on how you contact me)

 

Your information may be shared with:

 

  • my email provider if you contact me via email or the contact form on this website (Gmail)

  • my website provider if you use the contact form on this website (Wix)

  • a social media platform (Facebook, Twitter, Instagram, Pinterest or Google +, depending on how you contact me)

 

The lawful basis for processing your information:

 

  • we both have a legitimate interest in the correspondence about a query

  • the correspondence is regarding a contract or potential contract of sale

 

Other information and your rights

 

When you make a purchase

 

When you make a purchase, you may provide the following information:

 

  • name

  • email address

  • postal address

  • other information relevant to your order

  • you will provide your payment details to my payment provider (PayPal, or Stripe if you choose to pay by credit/debit card) but I do not have access to these details

 

I may use this information to:

 

  • deliver your order to you

  • communicate with you about your order

  • chase up a delivery

  • claim from the delivery company for the delay, loss or damage of a parcel if needed

 

Your information may be stored:

 

  • in my email account (Gmail)

  • in my webstore account (Wix)

  • in my payment providers’ account (PayPal or Stripe)

  • on paper records (proof of postage receipts) in security box

 

Your information may be shared with:

 

  • delivery companies to process or chase up a delivery, or to claim for the delay, loss or damage of a parcel if needed

  • my email provider (Gmail)

  • my webstore provider (Wix)

  • my payment providers (PayPal or Stripe)

  • legal professionals and insurers in event that I need to defend myself in a consumer rights claim

  • governing bodies such as HMRC should I need to provide evidence for tax purposes

 

The lawful basis for processing your information:

 

  • to complete a contract of sale and deliver your order to you

  • I have a legitimate interest in reclaiming any losses from a delivery company

  • I have a legitimate interest in defending my customer, myself and my business in the event of a consumer rights claim

  • I have a legal obligation to evidence my income for tax purposes

 

Other information and your rights

 

When you join my mailing list

 

When you join my mailing list you may provide:

 

  • name

  • email address

  • business name (for trade newsletter)

 

I may use this information to:

 

  • send you email newsletters with information about my products, my inspiration, creative adventures and mishaps and occasionally offers and discount codes

 

Your information may be stored:

 

  • in my mailing list provider account (Mailchimp)

  • in my Google drive

 

Your information may be shared with:

 

  • my mailing list provider (Mailchimp)

  • my email and Google Drive provider (G Suite)

 

The lawful basis for processing your information:

 

  • you consent to receiving email newsletters

 

You can withdraw this consent at any time by following the link at the bottom of each email, or by contacting me to let me know you no longer wish to receive emails.

Other information and your rights

 

When you apply for a site membership

 

When you apply for site membership you may provide the following information:

 

  • name

  • email address

  • password (I do not have access to your password)

 

When you create a site membership account you may also provide the following information:

 

  • email address

  • password (I do not have access to your password)

  • username

  • first and last name (optional)

  • profile picture (optional)

  • second contact email address (optional)

  • addresses (optional. I do not have access to these addresses unless you make a purchase and use it as a mailing address, and they aren't publicly visible)

  • you may choose to add profile details about yourself which will be publicly visible (user name, profile picture, 'About' picture and/or video and 'About' details)

  • you may choose to add comments and likes on blog posts which will be publicly visible and shareable.

 

I may use this information to:

 

  • allow you to interact with the site

  • allow you to like and comment on blog posts

  • allow you to store information to make checking out quicker

  • send you email updates about blog posts, likes and comments (if you subscribe for these notifications)

  • profile information may be shared publicly for other website users to learn a bit about you

  • comments and likes on blog posts will be publicly visible for others to see and interact with

  • other users may choose to follow your profile

 

Your information may be stored:

 

  • in my email account (Gmail)

  • in my website account (Wix)

  • in my Google Drive

 

Your information may be shared with:

 

  • my email and Google Drive provider (G Suite)

  • my website provider (Wix)

  • profile information may be shared publicly

  • comments and likes on blog posts may be shared publicly

 

The lawful basis for processing your information:

 

  • I or we have a legitimate interest in you being able to interact with blog posts

  • I or we have a legitimate interest in you having better and easier use of this website

  • you consent to adding optional profile information (you can edit or remove this at any time in your account page)

  • you consent to adding public comments (you can edit or remove these at any time)

  • you consent to receiving notifications (you can edit your notification preferences at any time in your account page)

 

Other information and your rights

 

When you apply for a trade account

 

When you apply for a trade membership account, you may provide the following information:

 

  • name

  • email address

  • business name

  • business website

  • a brief description of your business

 

When you create a trade membership account you may provide the following information:

 

  • email address

  • password (I do not have access to your password)

  • first and last name (optional)

  • profile picture (optional)

  • contact email address (optional)

 

I may use this information to:

 

  • to decide whether your business is a good match for my products

  • to communicate with you about entering into a contract of sale

  • to send invoices

  • to send you information about specific products that may be of interest (I will not send my generic trade newsletter unless you consent to receive it by signing up to my trade mailing list)

  • share information about products and product photographs (possibly via Google Drive)

 

Your information may be stored:

 

  • in my email account (Gmail)

  • in my website account (Wix)

  • in my Google Drive

 

Your information may be shared with:

 

  • my email and Google Drive provider (G Suite)

  • my website provider (Wix)

 

The lawful basis for processing your information:

 

  • I have a legitimate interest in making sure that my trade information is only made available to suitable businesses and organisations

  • I or we have a legitimate interest in correspondence, or the sharing of photographs or product information

  • if we are discussing a potential order then the correspondence is regarding a contract or potential contract of sale

 

Other information and your rights

 

When you make a trade purchase

 

When you make a purchase, you may provide the following information:

 

  • name

  • shop name

  • email address

  • billing address

  • delivery address

  • other information relevant to your order

  • you may provide your payment details to my payment provider (PayPal, or Stripe if you choose to pay by credit/debit card) but I do not have access to these details

 

I may use this information to:

 

  • deliver your order to you

  • communicate with you about your order

  • chase up a delivery

  • claim from the delivery company for the delay, loss or damage of a parcel if needed

 

Your information may be stored:

 

  • in my email account (Gmail)

  • in my webstore account (Wix)

  • in my payment providers’ account (PayPal or Stripe)

  • on paper records (proof of postage receipts) in security box

 

Your information may be shared with:

 

  • delivery companies to process or chase up a delivery, or to claim for the delay, loss or damage of a parcel if needed

  • my email provider (Gmail)

  • my webstore provider (Wix)

  • my payment providers (PayPal or Stripe)

  • legal professionals and insurers in event that I need to defend myself in a consumer rights claim

  • governing bodies such as HMRC should I need to provide evidence for tax purposes

 

The lawful basis for processing your information:

 

  • to complete a contract of sale and deliver your order to you

  • I have a legitimate interest in reclaiming any losses from a delivery company

  • I have a legitimate interest in defending my customer, myself and my business in the event of a consumer rights claim

  • I have a legal obligation to evidence my income for tax purposes

Retention periods

 

Your information will be held for as long as needed for perform the necessary process. This will vary depending on the type of information, and the reason I have collected and storing the information:

 

  • correspondence about a query will be kept until the query is suitably dealt with

  • name and email address on my mailing lists will be kept until you withdraw consent, I have reason to believe you no longer want to receive emails from me, or I close the list

  • transaction records and correspondence about a transaction will be held for the period of time you have to exercise your consumer right (6 years following delivery), as I have a legitimate interest in being able to resolve disputes, enforce my agreements, terms and policies, and give evidence in event of a legal claim

  • proof of postage will be kept for as long as you have to claim for non-delivery or damage during transit through your payment provider (up to one year)

  • transaction records will be kept for the period in which I may have a legal obligation to provide evidence of income for tax purposes (up to 7 years)

  • site membership details will be held until you choose to remove or alter them, you ask me to remove your account, or I feel it is no longer suitable for you to have an account

  • trade account details will be kept until you ask me to remove your account, I no longer think we are a suitable match, or I close the trade section of my website

 

Security

 

Information is stored in online accounts. These accounts are on SSL protected websites and are password protected.

 

I do not store personally identifiable information on my computer or portable devices.

 

Paper records are stored in a locked, fireproof security box.

 

International transfers

 

Where my processors are based outside the EEA they are Privacy Shield certified. (Click the name of the provider to visit their privacy notice):

 

  • Wix - website provider

  • Stripe - payment provider

  • PayPal - payment provider (PayPal is based in Luxemburg for EEA clients and uses binding corporate rules to transfer information to parts of the PayPal organisation outside the EEA)

  • G Suite - email/online drive provider

  • Mailchimp - email newsletter provider

  • Facebook - social media platforms

  • Twitter - social media platforms

  • Instagram - social media platforms

  • Pinterest - social media platforms

  • Google+ - social media platforms

 

Cookies

 

For information about cookies and similar technologies please see my Cookies Information.

 

Your rights

 

You have the right to:

 

  • access the information I hold about you

  • have the details I hold about you rectified

  • have the information I hold about you erased in some circumstances

  • restrict the processing of your information in some circumstances

  • object to the processing of your information

 

Where your request to exercise your rights does not conform with my legitimate interest or legal obligation (for example if I want to keep correspondence about a transaction, should I possibly need to provide it as evidence in the defence of a legal claim in the future, yet you would like all information about you erased) then I will weigh up the possible effects on your rights, with my legitimate interests and inform you of the outcome and reasons for this.

 

You can find more information about your data privacy rights at ICO.org.uk.

 

You can make a complaint to the ICO if you are unhappy about the way your information is handled, or my response to your request. Contact information can be found here.

 

You can choose to enforce your rights through a judicial remedy.

 

My information

 

I, Jane Drury, am the data controller of your personal information, which means that I make the decisions about what personal information is collected from you and how it is used and stored.

 

jane@earthandairjewellery,com

 

36 Lincoln Rd

Earby

Barnoldswick

BB18 6QE

England